FAQ'S

WHAT ARE THE METHODS OF PAYMENT?
MB Way Payment, Multibanco Reference, Visa/Mastercard/Amex Card, PayPal.

HOW DAYS DOES IT TAKE TO ARRIVE YOUR ORDER?
Mainland Portugal up to 2 working days. Other countries 5 working days.

CAN YOU TRACK THE STATUS OF YOUR ORDER?
You cannot track the status of your order.

WHAT HAPPENS IF NOBODY IS AT THE ADDRESS INDICATED TO SHIP THE ORDER?
If someone does not answer, nine delivery attempts will be made and the customer will be called.

Mistaken NAME AND/OR ADDRESS.
Mistakes we contact the customer.

Is ONLINE STOCK GUARANTEED?
Yes, stock is guaranteed.

CAN YOU CHANGE AN ITEM ORDERED?
Can you change the item you have 14 days to do so.

HOW TO CHANGE ONLINE PURCHASES?
Return the product costs are on the customer's part and you have to contact Kekanto via instagram, e- email or mobile phone.

CAN YOU RETURN AN ORDERED ITEM?

We do not accept returns.