Return policy
Return Policy
Framework
This return policy was prepared based on current legislation and may be updated without prior notice.
Free Resolution and Returns Period
The customer has the right to terminate the contract without incurring any costs (in addition to the cost of returning the product(s)) and without having to indicate the reason, within 14 (fourteen) days, counting from the day on which the customer or a third party indicated by the customer (with the exception of the carrier) acquires physical possession of the product(s).
Thus, in the case of exercising the right of withdrawal, any purchase made in the store can be returned within a period of 14 days after receipt. After this period, it will not be possible to offer a refund or exchange of the item(s).
If the customer wishes to exercise the right of Free Contract Withdrawal, he must complete and deliver any unequivocal declaration of withdrawal. of the contract. You can, by contacting the store, within the aforementioned period, request the Free Resolution form or indicate by e-mail {e-mail de contacto de loja}, explicitly, that you want to terminate the contract.
The contact sent by e-mail must refer to the data mentioned below:
Recipient name;
Phone/mobile contact;
Order number;
Order date;
Date of receipt of the order;
Number of products and/or services purchased.
Upon receipt of the request for free termination of contract, an answer will be given as soon as possible, in order to expedite and schedule the collection of the product(s) purchased.
Conditions for return
In order for a purchase to be eligible for return, the items purchased must be in the same condition in which they were delivered . It will also be necessary that they be returned in their original packaging and without signs of misuse or mishandling.
The return must always be made to the merchant and never to the supplier of the products and/or services.Documentation
In order for the return process to be completed, it will be necessary to send the purchase invoice, proof of payment and the return form.
Refund
Refund of the value of the product(s), as well as the delivery costs, will be total within 14 days from the date on which we are informed of the decision of free resolution.
A KEKANTO FASHION STORE is not obliged to reimburse additional return costs as a different and more expensive way of collecting the product(s) than the one presented by us. In the event that the collection of the product(s) from the customer is requested by {nome da loja}, the refund process will be initiated after the due receipt of the product(s). The customer will be notified by contact@kekantofashion.store about this process.
Refunds will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of reimbursement.
If you do not receive the reimbursement within the indicated period, please check your bank account again. If you still do not confirm the deposit of the amount, also try to contact your bank manager. If you still don't have feedback, try to contact the bank. After these steps, you can contact us at contacto@kekantofashion.store.
Exchanges
An exchange of items is only accepted when the order is defective, incomplete , incorrect or with damage resulting from the act of delivery. If you wish to exchange an item, you must contact us by email at the following address:
contacto@kekantofashion.store.
Offers
If the item has been offered, it will only be accepted for exchange and upon presentation of the respective offer receipt
Shipping costs
Shipping costs shipping paid initially will be included in the amount to be refunded, as provided for in the legislation in force in Decree of Law no. t38>, the customer will be responsible for paying the additional shipping costs related to the return of the product to the store, whether for the purpose of return or exchange.
We cannot guarantee that the items are returned or that they arrive in the same conditions as when they are sent.
International returns
In the case of an order delivered abroad, the return process is based on the above mentioned conditions..
Framework
This return policy was prepared based on current legislation and may be updated without prior notice.
Free Resolution and Returns Period
The customer has the right to terminate the contract without incurring any costs (in addition to the cost of returning the product(s)) and without having to indicate the reason, within 14 (fourteen) days, counting from the day on which the customer or a third party indicated by the customer (with the exception of the carrier) acquires physical possession of the product(s).
Thus, in the case of exercising the right of withdrawal, any purchase made in the store can be returned within a period of 14 days after receipt. After this period, it will not be possible to offer a refund or exchange of the item(s).
If the customer wishes to exercise the right of Free Contract Withdrawal, he must complete and deliver any unequivocal declaration of withdrawal. of the contract. You can, by contacting the store, within the aforementioned period, request the Free Resolution form or indicate by e-mail {e-mail de contacto de loja}, explicitly, that you want to terminate the contract.
The contact sent by e-mail must refer to the data mentioned below:
Recipient name;
Phone/mobile contact;
Order number;
Order date;
Date of receipt of the order;
Number of products and/or services purchased.
Upon receipt of the request for free termination of contract, an answer will be given as soon as possible, in order to expedite and schedule the collection of the product(s) purchased.
Conditions for return
In order for a purchase to be eligible for return, the items purchased must be in the same condition in which they were delivered . It will also be necessary that they be returned in their original packaging and without signs of misuse or mishandling.
The return must always be made to the merchant and never to the supplier of the products and/or services.
In order for the return process to be completed, it will be necessary to send the purchase invoice, proof of payment and the return form.
Refund
Refund of the value of the product(s), as well as the delivery costs, will be total within 14 days from the date on which we are informed of the decision of free resolution.
A KEKANTO FASHION STORE is not obliged to reimburse additional return costs as a different and more expensive way of collecting the product(s) than the one presented by us. In the event that the collection of the product(s) from the customer is requested by {nome da loja}, the refund process will be initiated after the due receipt of the product(s). The customer will be notified by contact@kekantofashion.store about this process.
Refunds will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of reimbursement.
If you do not receive the reimbursement within the indicated period, please check your bank account again. If you still do not confirm the deposit of the amount, also try to contact your bank manager. If you still don't have feedback, try to contact the bank. After these steps, you can contact us at contacto@kekantofashion.store.
Exchanges
An exchange of items is only accepted when the order is defective, incomplete , incorrect or with damage resulting from the act of delivery. If you wish to exchange an item, you must contact us by email at the following address:
contacto@kekantofashion.store.
Offers
If the item has been offered, it will only be accepted for exchange and upon presentation of the respective offer receipt
Shipping costs
Shipping costs shipping paid initially will be included in the amount to be refunded, as provided for in the legislation in force in Decree of Law no. t38>, the customer will be responsible for paying the additional shipping costs related to the return of the product to the store, whether for the purpose of return or exchange.
We cannot guarantee that the items are returned or that they arrive in the same conditions as when they are sent.
International returns
In the case of an order delivered abroad, the return process is based on the above mentioned conditions..