Online Dispute Resolution
Dear customer,
In the event of a dispute, any consumer residing in Portugal and the European Union can exercise their right to complain to an official, third party and impartial entity. In this context, KEKANTO FASHION STORE provides all the information so you can exercise your right to complain.
If for any reason you are dissatisfied with the purchase made in our online store, you can appeal to an Alternative Dispute Resolution Entity (RAL), as listed below:
Lisbon Consumer Conflict Arbitration Center
CIAB – Consumer Information, Mediation and Arbitration Center (Court Consumer Arbitration)
CNIACC – National Center for Information and Arbitration of Consumer Disputes
European Commission
You can also formalize your complaints and claims regarding purchases made in our online store, by contacting KEKANTO FASHION STORE via email contacto@kekantofashion.store.
To check more information about these processes, we also suggest consulting from the website of the Directorate-General for the Consumer: www.consumidor.pt.
What is the alter resolution dispute resolution?
This is a mechanism that allows all consumers to resort to official entities that can assist in the resolution of any conflict with a trader entity, without first having to file a lawsuit litigation in Courts.
What is the role of these entities in the resolution of the conflict?
These entities act as intermediaries between the consumer and the trader who is the target of the complaint. The intermediary may impose a solution on both parties, or seek to bring them together so that a solution can be reached. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
In the event of a dispute, any consumer residing in Portugal and the European Union can exercise their right to complain to an official, third party and impartial entity. In this context, KEKANTO FASHION STORE provides all the information so you can exercise your right to complain.
If for any reason you are dissatisfied with the purchase made in our online store, you can appeal to an Alternative Dispute Resolution Entity (RAL), as listed below:
Lisbon Consumer Conflict Arbitration Center
CIAB – Consumer Information, Mediation and Arbitration Center (Court Consumer Arbitration)
CNIACC – National Center for Information and Arbitration of Consumer Disputes
European Commission
You can also formalize your complaints and claims regarding purchases made in our online store, by contacting KEKANTO FASHION STORE via email contacto@kekantofashion.store.
To check more information about these processes, we also suggest consulting from the website of the Directorate-General for the Consumer: www.consumidor.pt.
What is the alter resolution dispute resolution?
This is a mechanism that allows all consumers to resort to official entities that can assist in the resolution of any conflict with a trader entity, without first having to file a lawsuit litigation in Courts.
What is the role of these entities in the resolution of the conflict?
These entities act as intermediaries between the consumer and the trader who is the target of the complaint. The intermediary may impose a solution on both parties, or seek to bring them together so that a solution can be reached. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.